Privacy Policy

This Privacy Policy describes how Frost & Foundry collects, uses, and shares information about you when you use our website or visit our ice cream shop. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, and postal address, which you provide when you place an order, sign up for our newsletter, or contact us.
  • Payment Information: When you make a purchase, we collect payment information such as credit card details. This information is processed securely by our payment processor and is not stored on our servers.
  • Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
  • Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and track your activity.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To process your orders, fulfill your requests, and provide customer support.
  • To Improve Our Website: To analyze usage data and improve the functionality and content of our website.
  • To Communicate with You: To send you updates, newsletters, promotional materials, and other information about Frost & Foundry.
  • To Personalize Your Experience: To customize the content and offers you see on our website based on your preferences and interests.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with the following parties:

  • Service Providers: We share information with third-party service providers who help us operate our website, process payments, send emails, and provide other services. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Business Partners: We may share information with our business partners to offer you products, services, or promotions that may be of interest to you.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

4. Cookies

Our website uses cookies to enhance user experience. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using encryption to protect sensitive information transmitted online.
  • Storing your information on secure servers.
  • Limiting access to your information to authorized personnel only.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You have the right to opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the contact information provided below.

7. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website after the changes constitutes your acceptance of the revised Privacy Policy.

9. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Frost & Foundry
1245 Park Ave
Rochester, NY 14610